- Tour booking software (a.k.a. tour operator software, activity booking software, booking engine, restech)
- The software that turns a 'Book now' click into a paid reservation for a tour or activity operator. It owns the inventory calendar, checkout flow, payment capture, and usually channel distribution to OTAs. Bokun, Rezdy, FareHarbor, Ventrata, Peek Pro, Xola, and the rest of the platforms compared on this page are tour booking software. The terms tour operator software, activity booking software, booking engine, restech (reservation technology), tour booking system, and activity booking platform are used interchangeably by operators and industry press (Arival, Phocuswire, Skift). Automate.travel is NOT a booking engine — it is an operations platform that sits on top of whichever booking engine you pick.
- Restech (Reservation Technology)
- Industry shorthand for reservation technology — the umbrella label that tours-and-activities trade press (Arival, Phocuswire, Skift Travel Tech) uses for booking engines, channel managers, and adjacent reservation infrastructure. When operators say 'we're upgrading our restech stack' they usually mean the booking engine, the channel manager, and the payment integrations. Restech and 'tour booking software' are synonyms in operator conversations; restech is the broader industry term, booking engine is the product category, and tour booking software is the marketing term vendors use on their own websites.
- Channel manager
- The component of a booking engine that pushes your tour inventory and pricing out to OTAs (Viator, GetYourGuide, Klook, Expedia, Airbnb Experiences) and pulls bookings back. Bokun's channel manager covers 70+ global OTAs. Niche engines often skip the channel manager entirely.
- OTA (Online Travel Agency)
- Third-party platforms that resell your tours: Viator, GetYourGuide, Klook, Expedia, Booking.com Experiences, Airbnb Experiences. They take 20–30% commission. The booking engine doesn't compete with OTAs — it distributes to them.
- Booking fee (operator side)
- The percentage or flat amount the booking engine charges you per reservation. Sits on top of any subscription. Examples: Bokun 1–1.5%, Rezdy 3%, FareHarbor 2%.
- Booking fee (customer side)
- A surcharge added to the customer's card at checkout. The most common example is FareHarbor's ~6% added to guests' payments. Operators don't pay it directly, but it appears on the customer's receipt as a 'support fee' and affects conversion.
- Payment processing fee
- What Stripe, Adyen, RezdyPay, Payyo, or another processor charges for handling the card transaction. Standard rate is around 2.9% + €0.30 per transaction. Always sits on top of the booking fee.
- GMV (Gross Merchandise Value)
- Total revenue passing through your booking engine in a period, before any deductions. Some vendors (Ventrata's Hotelbeds connection) charge a percentage on GMV, which means you pay regardless of whether the booking was profitable.
- Native integration
- A direct, real-time connection between two products built and maintained by one or both vendors. Automate.travel has native integrations with Bokun, Rezdy, FareHarbor, Ventrata. Bookings appear in both systems within seconds, no Zapier in the middle.
- Channel mix
- The breakdown of where your bookings come from: own website, OTAs, agents, walk-ins. A channel-mix-weighted booking-engine cost is more useful than a flat percentage. Operators with 60% Viator and 40% direct will pay very differently to operators who are 80% direct.
- Settlement
- The financial reconciliation between bookings, OTA payouts, refunds, and merchant fees. Booking engines handle the booking side. Operations platforms handle settlement: showing you the actual margin per tour, per guide, per channel, after every fee is deducted.