You have Rezdy. Great. Now what happens AFTER the booking?
Rezdy has the best channel manager in the industry — 100+ countries, seamless OTA distribution, and RezdyPay built in. But distribution is step one. Who is running tomorrow's tour? What is the margin after OTA fees? Where is that guest conversation thread?
TL;DR
Rezdy distributes your tours and manages bookings. Automate manages operations, CRM, financial settlements, and AI guest communication. They connect natively — your bookings flow into operations automatically.
Built by a tour operator with 14 years of experience running tours in 7 cities
What Rezdy does well
- ✓Best-in-class channel manager — the strongest OTA distribution network in tours and activities
- ✓Operates in 100+ countries with 17,000+ operators across the Expedition Software Holding network
- ✓RezdyPay — integrated payment processing built into the booking flow
- ✓Powerful distribution network connecting suppliers and resellers seamlessly
- ✓Flexible pricing tiers with no limits on users, products, or bookings
Rezdy is excellent at what it does. We are not here to replace it. Automate connects to Rezdy and takes over where the channel manager ends — operations, CRM, finance, and communication.
Why operators look for alternatives
Operations happen outside the system
“Rezdy gets us the bookings. Then it is spreadsheets and WhatsApp groups.”
Rezdy distributes your tours across dozens of OTAs beautifully. But once someone books, who is guiding? Which vehicle is assigned? What about the pickup at 7:45 AM? That planning happens in tools Rezdy was never designed to be.
Financial visibility stops at revenue
“We see what came in, but the real cost of running each tour is a mystery.”
Rezdy reports bookings and revenue clearly. But guide wages, vehicle costs, OTA commission per channel, ticket expenses, and net margin per tour? That requires manual reconciliation in spreadsheets every month — if it happens at all.
Guest communication has no single thread
“A guest booked on Viator, emailed us, then called. Three systems, zero connection.”
Rezdy sends booking confirmations by email. But the real guest conversation — questions, changes, complaints, refunds — happens across email, WhatsApp, and phone with no shared context between team members.
Feature comparison
| Feature | Automate.travel | Rezdy |
|---|---|---|
| Operations | ||
| Departure management | ✅ Included | ❌ Not available |
| Fleet management | ✅ Included | ❌ Not available |
| Employee scheduling | ✅ Included | ❌ Not available |
| Pickup/dropoff management | ✅ Included | ❌ Not available |
| Guide portal | ✅ Included | ❌ Not available |
| Incident tracking | ✅ Included | ❌ Not available |
| CRM & Communication | ||
| Customer history/timeline | ✅ Included Full CRM with unified guest timeline across all channels | ❌ Not available |
| Unified inbox (all channels) | ✅ Included | ❌ Not available |
| AI-drafted responses | ✅ Included Multilingual AI — drafts responses in guest's language | ❌ Not available |
| Phone/PBX integration | ✅ Included Built-in VoIP with caller ID showing guest history | ❌ Not available |
| WhatsApp/SMS/Email | ✅ Included Unified timeline — all channels in one view per guest | ◐ Partial Automated email communications |
| Helpdesk/ticketing | ✅ Included | ❌ Not available |
| Finance | ||
| Tour settlement | ✅ Included Automatic financial reconciliation per tour | ❌ Not available |
| Margin tracking per booking | ✅ Included Real-time margin visibility per booking, per tour, per period | ❌ Not available |
| Financial reporting | ✅ Included | ◐ Partial Basic reporting and analytics |
| Platform | ||
| Multi-OTA integration | ✅ Included Viator, GetYourGuide, Bokun, FareHarbor, Rezdy, Ventrata + more | ✅ Included Best-in-class channel manager — strongest OTA distribution |
| Multi-entity management | ✅ Included Switch between brands/cities in one click, consolidated reporting | ❌ Not available |
| Self-service guest portal | 🔜 Coming soon In development — branded guest portal with upsell/cross-sell | ❌ Not available |
| Branded mobile app | 🔜 Coming soon Planned — white-label app for guests | ❌ Not available |
| Pricing | ||
| Pricing model | Per-booking (freemium) First 1,000 bookings free. Then €0–1.50 per booking (volume discounts). Founding Members: up to 60% off for 5 years. | Subscription + per-booking fee $0/mo + 3% OR $49-$199/mo + 1.9%. No limits on users/products/bookings. |
Keep Rezdy for distribution. Add Automate for everything else.
Native integration means your bookings from every OTA flow into operations automatically.
No credit card required · First 1,000 bookings free
How the Rezdy + Automate integration works
Connect your Rezdy account
Link Rezdy to Automate in about 15 minutes. Your onboarding manager handles the setup with you. No developer needed.
All channels sync into one view
Bookings from Viator, GetYourGuide, your website, resellers — every channel Rezdy manages flows into Automate automatically. Each booking is tagged with its source channel.
Operations take over
Assign guides, allocate vehicles, manage pickups, and track departures. Your team sees what they need without ever logging into Rezdy.
Communication is unified
When a guest contacts you by email, WhatsApp, or phone, their full booking and channel history from Rezdy is on screen. AI drafts replies in the guest's language.
Margin per channel becomes visible
Automate calculates the real margin on every booking — Rezdy fees, OTA commissions, RezdyPay costs, guide wages, and vehicle expenses — broken down by distribution channel.
[DO UZUPELNIENIA] Case study
“Quote from the operator about switching to Automate and the results they achieved...”
-- Operator Name, Company Name
Location / Tour type
--h
Hours saved per week
--%
Response time reduction
--x
Fewer tools needed
Frequently asked questionsAbout Rezdy vs Automate
Rezdy fills the tours. Automate runs the operation.
No credit card required · First 1,000 bookings free