Rezdy distributes. Automate operates.
Rezdy has one of the strongest channel managers in the industry — 25,000+ resellers globally. Part of Expedition Software Holding alongside Checkfront and Regiondo. But distribution is step one. Who is running tomorrow's tour? What is the margin after OTA fees? Where is that guest conversation thread?
TL;DR
Rezdy distributes and books. Automate runs operations, CRM, settlements, and AI guest communication. The confirmation Rezdy issues crosses into Automate, so the operational side picks up the booking without re-typing it.
Built by a tour operator with 14 years of experience running tours in 7 cities
About Rezdy
Rezdy is a booking system with best-in-class channel management (25,000+ resellers). Part of Expedition Software Holding alongside Checkfront (Americas) and Regiondo (Europe) — 17,000+ operators combined across the group. RezdyPay powered by Stripe. Particularly strong in Australia and the Asia-Pacific region.
What Rezdy does well
- ✓The strongest OTA distribution network in tours and activities
- ✓Part of Expedition Software Holding (Rezdy, Checkfront, Regiondo) — 17,000+ operators combined, 25,000+ resellers globally
- ✓RezdyPay, integrated payment processing built into the booking flow
- ✓Distribution network connecting suppliers and resellers directly
- ✓Flexible pricing tiers with no limits on users, products, or bookings
Rezdy's channel manager is the best in the industry. We have zero interest in replacing it. Automate connects to Rezdy and takes over where the channel manager ends: operations, CRM, finance, and communication.
Why operators look for alternatives
Operations happen outside the system
“Rezdy gets us the bookings. Then it is spreadsheets and WhatsApp groups.”
Rezdy distributes your tours across dozens of OTAs. But once someone books, who is guiding? Which vehicle is assigned? What about the pickup at 7:45 AM? That planning happens in tools Rezdy was never designed to be.
Financial visibility stops at revenue
“We see what came in, but the real cost of running each tour is a mystery.”
Rezdy reports bookings and revenue clearly. But guide wages, vehicle costs, OTA commission per channel, ticket expenses, and net margin per tour? That requires manual reconciliation in spreadsheets every month, if it happens at all. We used to spend two full days at month-end just reconciling which channels actually made us money.
Guest communication has no single thread
“A guest booked on Viator, emailed us, then called. Three systems, zero connection.”
Rezdy sends booking confirmations by email. But the real guest conversation (questions, changes, complaints, refunds) happens across email, WhatsApp, and phone with no shared context between team members.
Side by side
Feature comparison
| Feature | Automate.travel | Rezdy |
|---|---|---|
| Operations | ||
| Departure management | ✅ Included | ❌ Not available |
| Fleet management | ✅ Included | ❌ Not available |
| Employee scheduling | ✅ Included | ❌ Not available |
| Pickup/dropoff management | ✅ Included | ❌ Not available |
| Guide portal | ✅ Included | ❌ Not available |
| Incident tracking | ✅ Included | ❌ Not available |
| CRM & Communication | ||
| Customer history/timeline | ✅ Included Full CRM with unified guest timeline across all channels | ❌ Not available |
| Unified inbox (all channels) | ✅ Included | ❌ Not available |
| AI-drafted responses | ✅ Included Multilingual AI — drafts responses in guest's language | ❌ Not available |
| Phone/PBX integration | ✅ Included Built-in VoIP with caller ID showing guest history | ❌ Not available |
| WhatsApp/SMS/Email | ✅ Included Unified timeline — all channels in one view per guest | ◐ Partial Automated email communications |
| Helpdesk/ticketing | ✅ Included | ❌ Not available |
| Finance | ||
| Tour settlement | ✅ Included Automatic financial reconciliation per tour | ❌ Not available |
| Margin tracking per booking | ✅ Included Real-time margin visibility per booking, per tour, per period | ❌ Not available |
| Financial reporting | ✅ Included | ◐ Partial Basic reporting and analytics |
| Platform | ||
| Multi-OTA integration | ✅ Included Viator, GetYourGuide, Bokun, FareHarbor, Rezdy, Ventrata bookings come in via confirmation forwarding or CSV | ✅ Included Best-in-class channel manager — strongest OTA distribution |
| Multi-entity management | ✅ Included Switch between brands/cities in one click, consolidated reporting | ❌ Not available |
| Self-service guest portal | 🔜 Coming soon In development — branded guest portal with upsell/cross-sell | ❌ Not available |
| Branded mobile app | 🔜 Coming soon Planned — white-label app for guests | ❌ Not available |
| Pricing | ||
| Pricing model | Per-booking From €1.50 per booking with volume discounts down to €0.25. No setup fees, no lock-in. | Subscription + per-booking fee $0/mo + 3% OR $49-$199/mo + 1.9%. No limits on users/products/bookings. |
Your channel manager is sorted. Your operations aren't.
Every Rezdy-confirmed booking crosses into Automate. One screen, every OTA, all the operational context attached.
No credit card required · No setup fees
How Rezdy and Automate work together
Point Rezdy's confirmations at Automate
Your onboarding manager handles this with you. 15 minutes. No developer, no Rezdy API key — we don't use one.
All channels land in one view
Viator, GetYourGuide, your website, your resellers — when Rezdy confirms the booking, it shows up in Automate with the source channel tagged.
Operations take over
Assign guides, allocate vehicles, manage pickups, and track departures. Your team sees what they need without ever logging into Rezdy.
Communication is unified
When a guest contacts you by email, WhatsApp, or phone, their full booking and channel history from Rezdy is on screen. AI drafts replies in the guest's language.
Margin per channel becomes visible
Automate calculates the real margin on every booking: Rezdy fees, OTA commissions, RezdyPay costs, guide wages, and vehicle expenses, broken down by distribution channel.
Frequently asked questionsAbout Rezdy vs Automate
Which OTA channel actually makes you money? Automate can tell you.
No credit card required · No setup fees