You have TrekkSoft. Great. Now what happens AFTER the booking?
TrekkSoft has been serving European operators since 2010 — Payyo payment gateway, multi-channel distribution, website builder, and a strong presence in 130+ countries. But bookings are just the start. Who is guiding? What is the real margin after Payyo fees? Where is that guest conversation thread?
TL;DR
TrekkSoft handles bookings, payments, and distribution. Automate handles operations, CRM, financial settlements, and AI-powered communication. Integration is coming soon — but you can start building your operational backbone today.
Built by a tour operator with 14 years of experience running tours in 7 cities
What TrekkSoft does well
- ✓Strong European presence since 2010 — one of the most established platforms for European tour operators
- ✓Payyo payment gateway — own payment processing with competitive rates (2.5% + €0.25)
- ✓Multi-channel distribution to Expedia, TourRadar, Viator, Musement, and more
- ✓Website builder with booking widgets — full online presence from one platform
- ✓Resource management for basic scheduling within the booking system
TrekkSoft is excellent at what it does. We are not here to replace it. Automate will connect to TrekkSoft and take over where the booking platform ends — operations, CRM, finance, and communication.
Why operators look for alternatives
Operations still run on spreadsheets
“TrekkSoft handles bookings. Everything else is Google Sheets and phone calls.”
TrekkSoft manages your booking calendar and website widget. But guide scheduling, vehicle allocation, pickup logistics, and departure management? Those workflows happen in separate tools — or in the head of whoever opens the office first.
Margin visibility requires manual work
“We reconcile Payyo, OTA fees, and guide costs manually. Every single month.”
TrekkSoft with Payyo processes payments smoothly. But the gap between revenue and profit — guide wages, vehicle costs, Payyo fees, OTA commissions — requires manual calculation. You know what came in but not what you actually earned per tour.
Guest communication is fragmented
“Booking confirmations go through TrekkSoft. Everything else is email and WhatsApp.”
TrekkSoft sends automated email confirmations and marketing messages. But the real guest conversation — changes, special requests, complaints, pickup questions — spreads across personal email, WhatsApp, and phone calls with no shared history.
Feature comparison
| Feature | Automate.travel | TrekkSoft |
|---|---|---|
| Operations | ||
| Departure management | ✅ Included | ❌ Not available |
| Fleet management | ✅ Included | ❌ Not available |
| Employee scheduling | ✅ Included | ❌ Not available |
| Pickup/dropoff management | ✅ Included | ❌ Not available |
| Guide portal | ✅ Included | ❌ Not available |
| Incident tracking | ✅ Included | ❌ Not available |
| CRM & Communication | ||
| Customer history/timeline | ✅ Included Full CRM with unified guest timeline across all channels | ❌ Not available |
| Unified inbox (all channels) | ✅ Included | ❌ Not available |
| AI-drafted responses | ✅ Included Multilingual AI — drafts responses in guest's language | ❌ Not available |
| Phone/PBX integration | ✅ Included Built-in VoIP with caller ID showing guest history | ❌ Not available |
| WhatsApp/SMS/Email | ✅ Included Unified timeline — all channels in one view per guest | ◐ Partial Email confirmations and marketing |
| Helpdesk/ticketing | ✅ Included | ❌ Not available |
| Finance | ||
| Tour settlement | ✅ Included Automatic financial reconciliation per tour | ❌ Not available |
| Margin tracking per booking | ✅ Included Real-time margin visibility per booking, per tour, per period | ❌ Not available |
| Financial reporting | ✅ Included | ◐ Partial Basic reporting |
| Platform | ||
| Multi-OTA integration | ✅ Included Viator, GetYourGuide, Bokun, FareHarbor, Rezdy, Ventrata + more | ✅ Included Expedia, TourRadar, Viator, Musement distribution |
| Multi-entity management | ✅ Included Switch between brands/cities in one click, consolidated reporting | ❌ Not available |
| Self-service guest portal | 🔜 Coming soon In development — branded guest portal with upsell/cross-sell | ❌ Not available |
| Branded mobile app | 🔜 Coming soon Planned — white-label app for guests | ❌ Not available |
| Pricing | ||
| Pricing model | Per-booking (freemium) First 1,000 bookings free. Then €0–1.50 per booking (volume discounts). Founding Members: up to 60% off for 5 years. | Monthly subscription + fees Starter €49/mo, Accelerate €149/mo, Ultimate €249/mo, Enterprise custom. €799 implementation fee. Payyo: 2.5% + €0.25. |
Keep TrekkSoft for bookings. Prepare your operations with Automate.
Integration is coming soon. Start building your operational foundation today.
No credit card required · First 1,000 bookings free
TrekkSoft integration is coming soon
We are building the native TrekkSoft integration. Here is what that means for you today and what changes when it launches.
✓ What you can do now
- •Set up team schedules and shift management
- •Configure operations workflows and departure templates
- •Use the unified inbox for email, WhatsApp, and phone
- •Build financial templates and settlement rules
- •Import bookings via CSV or manual entry
- •Train your team on the guide portal
🔜 When the integration launches
- •Bookings sync automatically from TrekkSoft to Automate
- •Payyo payment data flows into margin calculations
- •OTA channel tracking becomes automatic
- •Guest profiles link to booking history in real time
- •Settlement reports include TrekkSoft fee breakdowns
- •Zero manual data entry — everything connects
Want to be notified when the TrekkSoft integration launches? Book a demo and we will add you to the early access list.
[DO UZUPELNIENIA] Case study
“Quote from the operator about switching to Automate and the results they achieved...”
-- Operator Name, Company Name
Location / Tour type
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Hours saved per week
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Response time reduction
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Fewer tools needed
Frequently asked questionsAbout TrekkSoft vs Automate
TrekkSoft handles the bookings. Automate is ready when you are.
No credit card required · First 1,000 bookings free