TrekkSoft books the guests. What happens next?
TrekkSoft has been serving European operators since 2010. Payyo payment gateway, multi-channel distribution, website builder, and a presence in 138 countries. But bookings are just the start. Who is guiding? What is the real margin after Payyo fees? Where is that guest conversation thread?
TL;DR
TrekkSoft handles bookings, payments, and distribution. Automate handles operations, CRM, financial settlements, and AI-powered communication. Integration is coming soon, but you can start building your operational backbone today.
Built by a tour operator with 14 years of experience running tours in 7 cities
About TrekkSoft
TrekkSoft is a European-focused booking platform for tour and activity operators, founded in Interlaken in 2010. It offers booking widgets, point-of-sale, its own payment gateway (Payyo), multi-channel distribution, and a website builder, serving operators in 138 countries.
What TrekkSoft does well
- ✓European presence since 2010. One of the most established platforms for European tour operators
- ✓Payyo payment gateway with competitive rates (2.5% + €0.25)
- ✓Multi-channel distribution to Expedia, TourRadar, Viator, Musement, and more
- ✓Website builder with booking widgets. Full online presence from one platform
- ✓Resource management for basic scheduling within the booking system
TrekkSoft has been doing bookings since 2010. We handle what comes after. Automate will connect to TrekkSoft and take over where the booking platform ends: operations, CRM, finance, and communication.
Why operators look for alternatives
Operations still run on spreadsheets
“TrekkSoft handles bookings. Everything else is Google Sheets and phone calls.”
TrekkSoft manages your booking calendar and website widget. But guide scheduling, vehicle allocation, pickup logistics, and departure management? Those workflows happen in separate tools, or in the head of whoever opens the office first.
Margin visibility requires manual work
“We reconcile Payyo, OTA fees, and guide costs manually. Every single month.”
TrekkSoft with Payyo processes payments smoothly. But the gap between revenue and profit (guide wages, vehicle costs, Payyo fees, OTA commissions) requires manual calculation. You know what came in but not what you actually earned per tour. After 14 years of running tours, I can tell you: the monthly reconciliation spreadsheet is where operator sanity goes to die.
Guest communication is fragmented
“Booking confirmations go through TrekkSoft. Everything else is email and WhatsApp.”
TrekkSoft sends automated email confirmations and marketing messages. But the real guest conversation (changes, special requests, complaints, pickup questions) spreads across personal email, WhatsApp, and phone calls with no shared history.
Side by side
Feature comparison
| Feature | Automate.travel | TrekkSoft |
|---|---|---|
| Operations | ||
| Departure management | ✅ Included | ❌ Not available |
| Fleet management | ✅ Included | ❌ Not available |
| Employee scheduling | ✅ Included | ❌ Not available |
| Pickup/dropoff management | ✅ Included | ❌ Not available |
| Guide portal | ✅ Included | ❌ Not available |
| Incident tracking | ✅ Included | ❌ Not available |
| CRM & Communication | ||
| Customer history/timeline | ✅ Included Full CRM with unified guest timeline across all channels | ❌ Not available |
| Unified inbox (all channels) | ✅ Included | ❌ Not available |
| AI-drafted responses | ✅ Included Multilingual AI — drafts responses in guest's language | ❌ Not available |
| Phone/PBX integration | ✅ Included Built-in VoIP with caller ID showing guest history | ❌ Not available |
| WhatsApp/SMS/Email | ✅ Included Unified timeline — all channels in one view per guest | ◐ Partial Email confirmations and marketing |
| Helpdesk/ticketing | ✅ Included | ❌ Not available |
| Finance | ||
| Tour settlement | ✅ Included Automatic financial reconciliation per tour | ❌ Not available |
| Margin tracking per booking | ✅ Included Real-time margin visibility per booking, per tour, per period | ❌ Not available |
| Financial reporting | ✅ Included | ◐ Partial Basic reporting |
| Platform | ||
| Multi-OTA integration | ✅ Included Viator, GetYourGuide, Bokun, FareHarbor, Rezdy, Ventrata bookings come in via confirmation forwarding or CSV | ✅ Included Expedia, TourRadar, Viator, Musement distribution |
| Multi-entity management | ✅ Included Switch between brands/cities in one click, consolidated reporting | ❌ Not available |
| Self-service guest portal | 🔜 Coming soon In development — branded guest portal with upsell/cross-sell | ❌ Not available |
| Branded mobile app | 🔜 Coming soon Planned — white-label app for guests | ❌ Not available |
| Pricing | ||
| Pricing model | Per-booking From €1.50 per booking with volume discounts down to €0.25. No setup fees, no lock-in. | Monthly subscription + fees Starter €49/mo, Accelerate €149/mo, Ultimate €249/mo, Enterprise custom. €799 implementation fee. Payyo: 2.5% + €0.25. |
TrekkSoft handles the bookings. Build your operations backbone now.
Integration is coming soon. Start building your operational foundation today.
No credit card required · No setup fees
TrekkSoft handover is in progress
A smoother TrekkSoft handover is on our build list. Here's what's available today, and what changes when it ships.
✓ What you can do now
- •Set up team schedules and shift management
- •Configure operations workflows and departure templates
- •Use the unified inbox for email, WhatsApp, and phone
- •Build financial templates and settlement rules
- •Import bookings via CSV or manual entry
- •Train your team on the guide portal
🔜 When the handover ships
- •TrekkSoft confirmations show up in Automate on their own
- •Payyo payment data feeds margin calculations
- •OTA channel tagging is automatic
- •Guest profiles connect to their booking history
- •Settlement reports break out TrekkSoft fees
- •No manual re-entry for new bookings
Want to be notified when the TrekkSoft handover is live? Book a Demo and we will add you to the early access list.
Frequently asked questionsAbout TrekkSoft vs Automate
Start building your operations today. The TrekkSoft integration is coming.
No credit card required · No setup fees